Terms of Service

Last updated: 21 May 2026

These Terms of Service ("Terms") govern your access to and use of the NetSenX platform ("Service") provided by TriStiX S.L. ("Company", "we", "us"), a Spanish limited liability company (NIF B-26925016).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Definitions

  • "Customer" — The legal entity that enters into a subscription agreement for the Service.
  • "Authorized User" — An individual authorized by the Customer to access the Service.
  • "Subscription Term" — The period during which the Customer has active access to the Service.
  • "ARR" — Annual Recurring Revenue, meaning the annualized value of the Customer's subscription fees.
  • "Customer Data" — Any data uploaded, transmitted, or processed through the Service by or on behalf of the Customer.

2. Service Description

NetSenX is an AI-driven Network Detection and Response (NDR) SaaS platform that provides real-time threat detection, encrypted traffic analysis, and compliance automation for enterprise networks.

3. Account and Access

3.1. You must provide accurate and complete registration information.

3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.3. You must promptly notify us at security@netsenx.com of any unauthorized access.

4. Subscription and Payment

4.1. Fees are as set out in the applicable Order Form or pricing page.

4.2. All fees are exclusive of applicable taxes (IVA/VAT).

4.3. Payment terms are Net 30 for enterprise customers; immediate for self-service plans.

4.4. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.

5. Intellectual Property

5.1. Company IP. The Service, including all software, algorithms, models, documentation, and trademarks, is and remains the exclusive property of TriStiX S.L. Nothing in these Terms transfers ownership of any Company IP to the Customer.

5.2. Customer Data. The Customer retains all rights in Customer Data. The Customer grants TriStiX S.L. a limited, non-exclusive license to process Customer Data solely for the purpose of providing the Service.

5.3. Feedback. If you provide suggestions or feedback, we may use them without obligation to you.

5.4. Aggregated Data. We may create anonymized, aggregated data derived from Customer Data for service improvement, benchmarking, and research. Such aggregated data will not identify the Customer.

6. Limitation of Liability

6.1. Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF TRISTIX S.L. ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY THE CUSTOMER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM (i.e., 12 months ARR).

6.2. Exclusion of Consequential Damages. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY.

6.3. Exceptions. The limitations in Sections 6.1 and 6.2 shall not apply to: (a) breach of confidentiality obligations; (b) infringement of intellectual property rights; (c) Customer's payment obligations; (d) willful misconduct or gross negligence; or (e) liability that cannot be excluded under applicable law.

7. Indemnification

7.1. By TriStiX S.L. We will indemnify and defend the Customer against third-party claims alleging that the Service infringes any intellectual property right, provided the Customer promptly notifies us, grants us sole control of the defense, and cooperates as reasonably requested.

7.2. By Customer. The Customer will indemnify and defend TriStiX S.L. against third-party claims arising from: (a) Customer's use of the Service in violation of these Terms; (b) Customer Data; or (c) Customer's violation of applicable law.

8. Data Protection

8.1. We process personal data in accordance with our Privacy Policy and applicable data protection laws including GDPR.

8.2. For enterprise customers, a Data Processing Agreement is available and forms part of these Terms.

9. Service Level Agreement (SLA)

9.1. We target 99.9% monthly uptime for the Service, excluding scheduled maintenance.

9.2. SLA credits are defined in the applicable Order Form or Service Level Agreement addendum.

10. Termination

10.1. Term. Subscriptions auto-renew unless either party provides written notice of non-renewal at least 30 days before the end of the current Subscription Term.

10.2. Termination for Cause. Either party may terminate immediately upon written notice if the other party: (a) commits a material breach that remains uncured for 30 days after notice; or (b) becomes insolvent or enters bankruptcy proceedings.

10.3. Effect of Termination. Upon termination:

  • Customer access to the Service ceases immediately
  • Customer Data will be available for export for 30 days
  • After the 30-day export period, Customer Data will be securely deleted
  • Accrued payment obligations survive termination

11. Governing Law and Jurisdiction

11.1. For EU-based Customers: These Terms are governed by the laws of the Kingdom of Spain, without regard to conflict of laws principles. Disputes shall be submitted to the courts of La Rioja, Spain.

11.2. For non-EU Customers: These Terms are governed by the laws of England and Wales. Disputes shall be submitted to the exclusive jurisdiction of the courts of London, England.

11.3. Nothing in this Section prevents either party from seeking injunctive relief in any court of competent jurisdiction.

12. General Provisions

12.1. Entire Agreement. These Terms, together with any Order Form and DPA, constitute the entire agreement between the parties.

12.2. Severability. If any provision is held invalid, the remaining provisions continue in effect.

12.3. Assignment. Neither party may assign these Terms without prior written consent, except in connection with a merger or acquisition.

12.4. Force Majeure. Neither party is liable for failure to perform due to events beyond its reasonable control, including natural disasters, war, pandemic, or government action.

12.5. Notices. Notices must be in writing and sent to the email or postal address on file.

TriStiX S.L. — NIF B-26925016 Registered in the Registro Mercantil de La Rioja, Spain